Conditions of Use

Terms & Conditions
ProLatex Ltd. is a private limited company registered in the United Kingdom (No. 6482038) and acts as an international distributor for fetish fashion and gear manufactured by Latexa GmbH.

ProLatex Ltd. takes responsibility for the proper delivery of all goods ordered online through this site, based on the following terms & conditions:

Prices & Currency

All orders have to be prepaid to ProLatex Ltd. based on prevailing published retail rates. All prices for Latexa articles featured online are quoted in British Pounds (GBP) and payment transactions are processed in £, unless other arrangements have been approved by the ProLatex Ltd. management (on request).

For comparison with other currencies, we recommend to consult the FX Converter (Link for webdesigner: http://www.oanda.com/currency/converter). The posted prices are exclusive of shipping costs and potential local import duties, where such charges may apply.

The shipping cost schedule can be found in the Sales Information menu under Delivery & Shipping.

Liability & Risk

While making every effort to ensure that the information on this site is accurate and up to date, ProLatex Ltd. cannot accept responsibility for any consequential loss or damage caused by errors on this site.

We would - of course - much appreciate it if you let us know about any mistakes our customers may come across.

The ordered goods are delivered to the buyer when Latexa GmbH makes them available to the customer without regard to any quoted delivery date. ProLatex Ltd. may arrange the delivery of goods at its discretion by installments in any sequence. ProLatex Ltd. shall not be liable for any failure in the performance of any of its obligations under the contract caused by factors outside its control.

Order Cancellation

If you wish to cancel an order you must do so within 7 (seven) days of placing it. Such cancellations are subject to a 20% administration charge to cover administrative and production costs. A refund of the balance will be arranged according our refund policy posted under "Delivery & Returns".

The above terms & conditions do not affect the statutory UK rights of the buyer, who consents to the exclusive jurisdiction of English courts on all matters regarding any purchases from ProLatex Ltd.

Returns & Exchange

Please inform us immediately of any faulty or damaged garments to be returned for repair or replacement. It is the client's responsibility to notify ProLatex Ltd. within 48 hours of receiving the goods of any problems with the delivery. Manufacturing defects will be rectified at our own cost, but we will not be held responsible for any damages caused by misuse or poor care of delivered articles.
Please check our charts for correct sizes and colours before sending your order. You may still exchange an item for a different size at no extra cost except for postage charges. Returns can only be accepted for new items without any signs of wear and in the original packaging within seven days of delivery.

All return have to be sent to the ProLatex office in the UK:
275 New North Road, London, N1 7AA - NOT to the Latexa GmbH warehouse in Germany. If you are returning items from outside the EU, please ensure that you clearly mark on the customs declaration that items contained in the package are returns to the retailer to prevent the package from incurring customs charges.

Refund Policy

If a defective product is returned according to the stipulated rules and can not be repaired or replaced, ProLatex Ltd. guarantees a full refund within 14 days of receiving the article by return mail. Please remember that refunds can only be given on items returned to us within 7 days of purchase.

Clients have the right to cancel any order without giving a reason within 7 days of purchase. After deduction of a 20% charge to cover administrative and production costs, the remaining balance will be refunded within 14 days of receiving the cancellation notice. Should you have any further questions regarding our refund policy or about other terms & conditions, feel free to communicate with us via telephone or email.

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