FAQ

Do you have a show room or retail outlet?

Yes and No - on April 01, 2009 we moved to new premises in London-Islington with a small show room on the ground floor. For the foreseeable future, it is operated with a limited opening schedule and we request that personal visits are made by appointment only.

Are you the only UK source for Latexa articles?

ProLatex is the only UK distributor offering the entire Latexa product line of more than 500 different articles (not all featured on the website) - from latex fashion to bizarre rubber gear and accessories. Several London fetish stores offer some popular Latexa items and usually have them on stock:

  • Atsuko Kudo @ Showgirls (gloves, accessories)
  • Honour (masks, bondage & bizarre gear etc.)
  • Libidex (gloves, masks, bondage & accessories)
  • Zeitgeist (cat suits, bizarre & heavy rubber)

How secure is online purchasing with you?

ProLatex Ltd. values and respects the privacy of all our customers We treat all your personal information as confidential and strictly comply with the UK Data Protection Act 1998. Personal information will only be used for the following purposes:

  • To provide an optimal shopping experience with us;
  • To process your order submitted online, by fax or mail;
  • To present new products or special offers (only with permission).

Your email address will be kept confidential and never be disclosed to any third parties. For security reasons we do not keep your card details on record. If you don't want to shop online, you can print the completed order form and fax or mail it to us.

What is your return & refund policy?

ProLatex has a clearly defined and fair policy regarding returns and refunds for returned items. For more details, please refer to our Terms & Conditions and the published Sales Information on the left side of the horizontal menu. In these sections you will find the specifics about

  • Delivery Timetable
  • Shipping Costs (chart)
  • Returns & Exchange
  • Our Refund Policy

Under 'About Us' you can also find a Corporate Profile on ProLatex Ltd. as well as background information on Latexa GmbH, the well established latex fashion and rubber gear producer - in business since 1967.

What sizes & colours are available from you?

The majority of Latexa articles are offered in 8 different colours and the sizes vary between XS and XXXL. Please consult the special paragraphs on Sizes & Measurements respectively Colours & Contrast.

The detailed size charts for women & men will allow to find your correct size and we also provide various picture samples for the 8 available colours black, red, transparent, blue-metallic, white, pink, smoky-grey and olive-green.

What are the payment options to purchase online?

There are several options to pay for your online purchases:

  • by Credit & Debit cards (PayPal)
  • via Cash pre-payment
  • by Cheque or Postal order
  • by Bank Transfer

More detailed information can be found under 'Sales Information' - subtitle Payment Options.

If you need any additional information or have specific questions regarding one or more of your Latexa articles promoted on this site, feel free to contact the ProLatex Customer Service as follows:

  • By Mail: 275 New North Road, London, N1 7AA
  • By Phone: +44 (0)207 2268 687 or (0)7943 070071 (mobile)
  • By Email: info@prolatex.com

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