Shipping & Returns

The dispatch for all ProLatex Ltd. orders is handled by the shipping department of Latexa GmbH in Northern Germany. ProLatex Ltd. is based in the United Kingdom but delivers also to other countries, primarily within the EU as well as to Switzerland.

Delivery Timetable

If the ordered items are on stock in the warehouse of Latexa GmbH, our clients can expect dispatch within seven to ten days for delivery within the EU and about 2 weeks for shipments overseas.

For items to be manufactured at Latexa's production facility, please allow 28 to 35 days within the EU and about 6 weeks for dispatch to other countries. The indicated time frames are guidelines and relate to the wide range of styles, sizes and colours we are offering.

Shipping costs

The costs for shipping are not included in the prices featured online. The following chart is showing the applicable shipping charges (to be added to your order):

Order Value: Germany Europe Overseas (Air)
€ 001 - €300 € 5 € 15 € 20
€ 301 - + € free € free € 30

All purchases have to be prepaid before delivery can be processed.

The articles will be securely packed and sent in plain packaging to assure discretion. Deliveries will be made via DHL (ground service) directly to the client's address as provided with the order.